This document represents ServiceLogix, Inc.'s (hereinafter, "Company") current policy with respect to the provision of support associated with the services offered on NPPESData.com
Before requesting support, it is important that you understand and agree to the requirements stipulated under this policy.Definitions
"Defect" means any demonstrable and reproducible corruption in the data that prevents successful loading of the data into your system using standard data loading practices. "Licensed" means to have submitted and paid for a subscription or single download service offered by ServiceLogix, Inc. through NPPESData.com. "Technical Support" means support provided to a Licensed user of NPPESData.com services regarding the implementation of NPPESData.com modified data or other technical issues for anything that is not otherwise determined to be a Defect.Support Guidelines
The following will apply to all support requests:- Defects - The Company will respond to and correct any defect(s) associated with the modified data published on NPPESData.com at no charge.
- Suggestions/Improvements - The Company will evaluate suggestions for improvements to existing services or the addition of services on a case-by-case
basis. If the company believes that a particular enhancement will provide better service or enhance sales, the Company may opt to pursue these of its
own accord. At its option, the Company may submit a proposal for services to the requestor.
- Technical Support - The Company will provide Technical Support on a for-fee basis using support tokens purchased on NPPESData.com.
- Other Issues - The Company will respond to questions about its services, sales, licensing or any other non-technical issue at no charge.
Procedures, Access and Response Times
Support Requests must be submitted through the Support Request portal. A ticket number will be assigned to the support request. Requestors must include the ticket number when referring to requests.
Technical support will be provided during normal business hours which are Monday through Friday, 9:00 am through 5:00 pm Mountain Time. Support will be provided via e-mail or telephone. The Company will make every effort to respond to technical support submissions within one business day of the submission.